General Terms and Conditions (GTC)

Appointment Booking, Deposit, Rescheduling and Cancellation Policy

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the conditions for using our services, appointment bookings, deposit payments, appointment modifications, and cancellations.

1. Appointment Booking

All services are available by prior appointment only. Appointments may be booked through the online booking system, by telephone, e-mail, or via any other official communication channel.

If the Client has not previously visited our salon, they are required to select the "Consultation" service when making their first appointment through the online booking system. This requirement also applies if the Client has previously received similar treatments from another service provider.

A HUF 10,000 deposit is required to confirm the consultation appointment.

The Service Provider reserves the right not to hold the appointment until the required deposit has been paid.

2. Purpose and use of the deposit

The purpose of the deposit is to secure the booked appointment and partially compensate the Service Provider for any potential loss of time and revenue resulting from cancellations.

The deposit will be deducted in full from the total price of the service subsequently received by the Client.

The deposit does not constitute a separate service fee but forms part of the total service price.

3. Cancellation or rescheduling of consultation appointments

Consultation appointments may be cancelled or rescheduled free of charge provided that notice is given at least 48 hours prior to the scheduled appointment.

In such cases, the Client may choose either:

• to receive a full refund of the deposit; or

• to have the deposit transferred to a future appointment.

4. Cancellation or rescheduling within 48 hours

If the Client cancels or reschedules a consultation appointment within 48 hours of the scheduled appointment, the deposit is non-refundable.

Both cancellation and rescheduling within the 48-hour period result in forfeiture of the deposit.

5. Failure to attend

If the Client fails to attend the scheduled consultation appointment without prior notice, the deposit will be forfeited and will not be refunded.

Failure to attend is treated in the same manner as a cancellation made within 48 hours.

6. Treatment appointments following the consultation

Following the consultation, the Client may book a treatment appointment.

If the Client attends the consultation but subsequently fails to attend the agreed treatment appointment, or fails to cancel or reschedule it within the applicable notice period, the previously paid deposit will not be refunded.

Attendance at the consultation alone does not entitle the Client to reclaim the deposit.

7. Late arrival

Clients are expected to arrive at their scheduled appointment on time.

If the Client arrives more than 15 minutes late, the Service Provider reserves the right to:

• adjust the treatment to the remaining available time;

• shorten the duration of the treatment;

• refuse to provide the treatment; or

• arrange a new appointment.

If the treatment cannot be performed due to the Client's delay, it shall be considered a failure to attend, and the deposit will not be refunded.

8. Appointment changes initiated by the service provider

The Service Provider reserves the right to reschedule or cancel an appointment in justified circumstances.

In such cases, the Client will be offered either:

• an alternative appointment; or

• a full refund of the deposit.

9. Force majeure

The Service Provider shall not be liable for any failure or delay in performing its obligations due to unforeseeable and unavoidable circumstances beyond its reasonable control (force majeure).

In such cases, the Parties shall mutually agree on rescheduling the appointment or determining the handling of the deposit.

10. Acceptance of the GTC

By completing an appointment booking, paying the deposit, and using the online booking system, the Client confirms that they have read, understood, and accepted these General Terms and Conditions as legally binding.

The Client expressly acknowledges that the deposit is non-refundable in the following cases:

• cancellation of a consultation appointment within 48 hours;

• rescheduling of a consultation appointment within 48 hours;

• failure to attend the consultation appointment;

• failure to attend a treatment appointment booked following the consultation;

• late cancellation or rescheduling of a treatment appointment;

• arriving so late that the treatment can no longer be performed.

By confirming the booking, the Client acknowledges and accepts the provisions of this policy.